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We know, this is hard to believe.

We expected your skepticism.

Saving money on your energy supply with one company while that supply is still being delivered
and serviced by your local utility is a fairly new concept. It's only natural that people are more than a
little skeptical. We understand. Magellan had to convince people the world is round.

How can North American Power save me money on my electricity?
When your state deregulated its energy market it opened the industry to competition and allowed companies like North American Power to buy energy in the wholesale markets and pass the savings on to you. Our electricity flows into the Local Power Pool and is delivered to your home or business by your local utility via existing power lines just as it always has. The only difference will be a new electric rate on the supply portion of your bill.

Why can't my local utility do what you do and lower their supply rates?
Our local utilities enter into long-term fixed-rate contracts to help protect their customers from changes in generation costs, but they pay a premium for the decreased risk.

When will my new North American Power supply rate officially take effect?
Depending on your meter read date, it may take 1-2 billing cycles before you see North American Power's name and rate on your electricity bill. To avoid delays, please make sure you accurately input all of your customer data when enrolling.

Will my utility be mad at me for choosing North American Power's supply?
Not one iota. They don't even charge you a penalty. Again, they do not earn a profit from their supply charge, so it's no loss for them. In fact, they don't even lose customers because they're still our electricity service providers.

So my local utility will still service my account?
Yes. You are still a customer of your local utility. They will continue to provide the electricity, customer service, billing and repairs.

Will my electricity be interrupted when I change my utility's supply to yours?
Nope. You'll never see a flicker. The transition is seamless. All you'll notice is your new electric rate. It's that easy.

Will I have to get a new meter or any new equipment?
No. You keep your meter and your local utility will still read it just as it always has. There is nothing new to own (unless of course, you choose to buy some cool new stuff with the money you're likely to save).

Who do I pay?
Your current utility. They will still send you just one monthly bill and you will continue to make the payment to them. Nothing changes except that North American Power will be listed on your bill as your electrical supplier and the supply rate will be North American Power's rate. If you wish to change your current payment method you can do so through the utility.

Who do I contact in an emergency?
Your current utility. For reference, visit your local utility's website.

Who do I contact about North American Power's portion of the bill?
Us. 888-313-9086.

Who do I contact if I need a hug?
Still us.

How can North American Power save me money on my natural gas?
When your state deregulated its energy market it opened the industry to competition and allowed companies like North American Power to buy natural gas in the wholesale markets and pass the savings on to you. Our natural gas is delivered to your home or business by your local utility via their existing distribution system just as it always has. The only difference will be a new natural gas rate on the supply portion of your bill.

Why can't my local utility do what you do and lower their supply rates?
Our local utilities have long-term natural gas contracts with associated cost structures designed to help protect their customers from changes in gas costs, but they pay a premium for the decreased risk.

What other benefits will I receive from North American Power?
Although natural gas to begin with is clean in comparison to fuels like coal and oil, North American Power provides "green" gas at no extra cost. Based on its commitment to the environment, all natural gas supplied by North American Power is backed by carbon offsets at either 25% or 100% making North American Power the "greener" energy choice.

When will my new North American Power supply rate officially take effect?
Depending on your meter read date, it may take 1-2 billing cycles before you see North American Power's name and rate on your gas bill. To avoid delays, please make sure you accurately input all of your customer data when enrolling.

Will my utility be mad at me for choosing North American Power's supply?
Not one iota. They don't even charge you a penalty. Again, they do not earn a profit from their supply charge, so it's no loss for them. In fact, they don't even lose customers because they're still our natural gas service providers.

So my local utility will still service my account?
Yes. You are still a customer of your local utility. They will continue to provide the natural gas, customer service, billing and repairs.

Will my natural gas be interrupted when I change my utility's supply to yours?
Nope. Your service won't be interrupted or affected in any way. The transition is seamless. All you'll notice is your new natural gas rate. It's that easy.

Will I have to get a new meter or any new equipment?
No. You keep your meter and your local utility will still read it just as it always has. There is nothing new to own (unless of course, you choose to buy some cool new stuff with the money you're likely to save).

Who do I pay?
Your current utility. They will still send you just one monthly bill and you will continue to make the payment to them. Nothing changes except that North American Power will be listed on your bill as your natural gas supplier and the supply rate will be North American Power's rate. If you wish to change your current payment method you can do so through the utility.

Who do I contact in an emergency?
Your current utility. For reference, visit your local utility's website.

Who do I contact about North American Power's portion of the bill?
Us. 888-313-9086.

Who do I contact if I need a hug?
Still us.

How can North American Power save me money on my natural gas?
When your state deregulated its energy market it opened the industry to competition and allowed companies like North American Power to buy natural gas in the wholesale markets and pass the savings on to you. Our natural gas is delivered to your home or business by your local utility via their existing distribution system just as it always has.

What other benefits will I receive from North American Power?
Although natural gas to begin with is clean in comparison to fuels like coal and oil, North American Power provides "green" gas at no extra cost. Based on its commitment to the environment, all natural gas supplied by North American Power is backed by carbon offsets at either 25% or 100% making North American Power the "greener" energy choice.

When will my new North American Power supply rate officially take effect?
Depending on your meter read date, it may take 1-2 billing cycles before you receive your first North American Power bill. To avoid delays, please make sure you accurately input all of your customer data when enrolling.

I just moved, or would like to turn on new natural gas service. How do I get started?
When enrolling with us, just indicate that you're initiating new service and schedule a preferred turn on date. A utility technician will then come out to your home or business to turn on your gas. We'll take care of the rest.

So my local utility will still service my account?
Yes. You are still a customer of your local utility. They will continue to provide the natural gas, customer service, billing and repairs.

Will my natural gas be interrupted when I change my supply to yours?
Nope. Your service won't be interrupted or affected in any way. The transition is seamless. All you'll notice is your new supply bill from North American Power.

Will I have to get a new meter or any new equipment?
No. You keep your meter and your local utility will still read it just as it always has. There is nothing new to own (unless of course, you choose to buy some cool new stuff with the money you're likely to save).

Who do I pay?
You'll continue to pay your utility for the delivery of your natural gas, and will separately pay North American Power for your supply. We have a range of payment options from which to choose. Check out our Terms of Service for further details.

Who do I contact in an emergency?
Your current utility. For reference, visit your local utility's website.

How can I contact you if I have questions about my North American Power bill?
Give us a call at (888) 900-9582, or email us at customercare@napower.com.

Who do I contact if I need a hug?
Still us.